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Product Support Coordinator

담당업무

• • Provide effective hardware, software and consumable troubleshooting assistance to customers, via phone and email.
• • Utilize, FAQs, Solution Scripting Guides and Knowledge Bases.
• • Assist the Technical Service team with product repair advice including field and depot repair.
• • Document all support activities (Cases) in the Product Support database (Salesforce.com/ServiceMax).
• • Manage all details of a Case from start to finish, ensuring effective and timely resolution, case closure and customer satisfaction.
• • Identify and escalate reliability issues and trends to Manager for immediate action or for future improvement.
• • Learn all product support processes and identify opportunities for process streamlining and improvement.
• • Develop and help implement strategies to increase customer satisfaction.
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자격요건

• • Two years' previous product support call center experience, preferably in a medical device environment.
• • Exceptional customer communication and customer care skills.
• • Excellent technical, analytical, interpersonal, verbal, organizational and communication skills.
• • Proficiency with MS Excel, Word, etc.
• • Quick, high productivity contributor.
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근무조건 및 환경

전형절차 및 제출서류

접수기간 및 방법

기타 유의사항

입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다.