Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Country site leader with accountability across integrated Facility Management (IFM) operations within the Finance sector.
This is a senior management position that requires the individual to motivate teams and people (happy people, engagement), deliver operational excellence, data accuracy & financial control whilst driving a culture of safety, energy & sustainability ultimately to ensure strong client satisfaction.
The position interacts directly with the Client¨s group, hence requires the successful candidate to communicate with impact, proactively mitigate issues and escalations and bring gravitas to every engagement to positively influence outcomes.
The position manages a local team of three to ensure all corporate real estate services are delivered collaboratively in line with contractual commitments across both hard and soft services.
The Client Account is a ＾Multi-X￣ flagship account, providing exposure across real estate service lines that include advisory & transactions, space planning & workplace strategy, capital finance, project management, operations (incl. engineering) & the support functions of procurement, HSE, energy & sustainability.
Essential Duties and Key Responsibilities:
Drive our Safety, Energy & Sustainability culture
」 Take action to help meet the Clients ESG goals.
」 Instil practices and processes to ingrain a safety-first culture in support of a zero-accident environment.
Data Accuracy & Financial control
」 Regional ownership of the budgetary preparation cycle, on-time reporting and adherence to forecast accuracy and budget adherence guardrails.
」 Identify and implement sustainable savings & cost avoidance ideas without sacrificing quality.
」 Demonstrate data accuracy in Client reporting, analysis and documentation.
Operational Excellence
」 Drive adherence to account specific KPIs & metrics.
」 Ensure compliance with all local country legislative & regulatory requirements.
」 Drive integration across service lines, peer accounts and CBRE HQ.
」 Identify and develop innovation ideas, best practice & process improvement.
」 Manage client expectations through documented monthly performance reviews.
」 Manage supplier partnerships to both enhance and maintain service delivery.
」 Be the trusted advisor to the client on all real estate matters.
」 Ensure all MSA contractual measures are met.
」 Ensure IFM capital projects are delivered on time and within budget.
Team/People Engagement
」 Proactively manage succession planning to ensure position vacancy rates remain low.
」 Develop talent and adopt career management techniques for strong performers.
」 Adopt a one-team approach through coaching, training and continuous professional development.
」 Drive employee engagement & satisfaction trough targeted action plans.
Essential Skills:
」 A competent FM operational manager who demonstrates professionalism, leadership and excellent knowledge of a multi-service business and operations.
」 Effective leader, capable of both team and individual motivation whilst contributing to the wider CBRE team and business.
」 Capable of evaluating risk quickly and providing decisive direction to resolve situations and problems.
」 Knowledge of Contract and Service line performance measurement procedures.
」 Self-motivation and working under pressure to balance conflicting deadlines is essential.
」 Strong interpersonal skills and proven relationship management abilities.
」 Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.
」 Customer focussed – develop strong customer relationships by listening to and satisfying customer needs.
」 Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals.
」 Maximize performance through quality staffing, performance management, coaching, development and succession planning.
Qualifications / Experience / Professional Memberships:
」 Degree or qualifications at further education level essential.
」 At least 4 years of progressive experience in facility management with time spent working within the Finance sector.
」 Working knowledge of engineering electrical and mechanical disciplines.
」 Solid experience in customer relationship management and with dealing with supplier partners/contractors.
」 Membership of an IFM related professional body i.e. RICS/BIFM, CIBSE, IEE would be an advantage.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.