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-Design and facilitate comprehensive training programs for both new hires and existing staff, covering onboarding, product knowledge, client service excellence and boutique management
-Support training for new boutique openings, events and other strategic training initiatives.
-Conduct on-site coaching on selling service and knowledge application based on follow-up guidelines, monthly focuses, and mystery shopper results.
-Monitor and support boutique managers and In-BTQ trainers to achieve monthly training targets and follow up on key action plans.
-Manage the localization and production of content for New Ambassador programs, Novelties, Monthly Learning Projects, selling and service and management topics.
-Coordinate and deliver refresher training sessions (e.g., coaching, workshops) on a bi-monthly or quarterly basis.
-Oversee the execution of HQ-led E-learning initiatives including translation, proofreading, and driving completion rates.
-Evaluate training effectiveness and implement improvements based on feedback and performance outcomes.
-Plan the local annual learning calendar aligned with the direction of the Retail Excellence Manager.
-Track and follow up on training-related expenses under the guidance of the Retail Excellence Manager.
-Maintain and update training records and staff performance.
-Carry out additional tasks based on business needs and specific requests.
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-Bachelor Degree
-Training experience in luxury industry
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