[ 담당업무 ]
- Efficiently handle customer inquiries such as purchase orders, quotations, part requests, and complaints about lost or damaged goods, product returns, or exchanges.
- Professionally answer incoming calls and emails, understand the customer’s needs and their environment to improve satisfaction at sales and service support levels.
- Accurately and timely process orders and requests in SAP ERP, CRM, and Salesforce databases.
- Work closely with other cross-functional teams such as Field Service, Technical Support, Service Business, Capital Sales, Clinical Sales, Finance, SCM, RAQA, Contracts, and end-customers to accomplish company objectives.
- Understand processes and make recommendations to improve overall team efficiency.
[ 자격조건 ]
- Highly customer and service-focused
- Under 3 years of professional experience in a similar position, ideally within a medical device company
- Strong communication skills, both verbal and written
- Troubleshooting and problem-solving skills
- Detail-oriented
- Time management abilities
- Interpersonal skills
- Possess a solid telephone skill set and communicate in a professional manner.
- Strong knowledge of the MS Office product suite, ERP (preferably SAP)
- Fluent in English communication skills (verbal and written) is preferred
[ 전형방법 ]
1차 서류전형
2차 면접전형
[ 제출서류 ]
국문.영문이력서.경력기술 포함 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
이메일: carly.lee@peoplework.co.kr******@*******.***
채용담당 : 이경아 전무 ( ***-****-****/ ***-****-****)