Company Introduction

130여년 전 네덜란드에서 시작된 필립스는 헬스 테크놀로지 분야 선도 기업으로, 사람들이 더욱 건강한 삶과 웰빙(well-being)을 영위하도록 건강한 생활에서부터 질병의 예방, 조기 진단, 치료 과정 내 관리에 이르는 헬스케어 전 과정(Health Continuum)에서 전방위적 솔루션을 제공하고 있습니다. 특히, 선진 기술력에 임상 및 소비자 분야에서 쌓은 인사이트를 더해 통합적인 솔루션을 제시하는데 주력하고 있습니다.

필립스코리아는 1976년 한국 법인을 설립한 후, 지난 40년간 한국 소비자에게 의미 있는 혁신을 제공하고 삶의 질을 향상시키며 지속 가능한 사회를 만들고자 노력해 왔습니다.

필립스코리아는 Diagnosis & Treatment(영상 진단 및 치료), Connected Care(환자 모니터링/분석 및 수면 호흡기 질환 케어), Personal Health(남성 그루밍, 뷰티, 구강건강 및 육아용 솔루션) 시장을 선도하고 있습니다.

- Philips 채용 정보

- Philips - Better care for more people
- Why work at Philips?

 

Job Title: Partner Operations Manager

Region: Seoul, Korea(서울 중구)

 

Role Summary:

In this role, you will support sales operations activities by managing contracts and purchase orders, handling administrative tasks, and implementing process improvements. You will track customer registrations, maintain accurate records, evaluate partner performance, and ensure adherence to company policies. Acting as a primary contact for routine operational issues and disputes with partners, you will facilitate clear communication and drive effective resolution. Your work will help streamline operations, strengthen partner relationships, and support the overall success of the sales organization.

 

Partner Operations Manager는 파트너 비즈니스 Operation 전반을 관리하며, 계약 및 주문, 견적·입찰 프로세스를 효율적으로 운영하고 Sales 팀을 지원합니다.
파트너사와의 협업을 통해 이슈를 신속히 해결하고, 정확한 데이터 관리와 보고로 투명한 비즈니스 환경을 조성합니다.
채널 컴플라이언스와 기준을 준수하며, 지속적인 프로세스 개선을 통해 효율성을 높이고 파트너 성과 향상에 기여합니다.
Sales Operation, 계약·주문 관리, 데이터 분석 및 채널 관리 경험을 갖춘 분, SAP·Salesforce·Excel 활용 능력이 뛰어나며, 디테일에 강하고 커뮤니케이션 및 협업에 능한, 체계적이고 전략적 사고를 가진 분께 적합한 역할입니다.

 

Key Areas of Responsibilities:

• - Manages and drives the quotation, tender and contract process, order booking, monthly closing, and other order-related activities to ensure an efficient order fulfillment process.
• - Monitors and evaluates the performance of partner accounts and distributors, ensuring that all operations adhere to regulatory standards and meet quality benchmarks.
• - Acts as a contact for resolving routine operational issues and disputes with partners, providing swift and effective resolution, facilitating clear communication, and implementing corrective actions to maintain strong, collaborative relationships and seamless operations.
• - Maintains accurate and comprehensive records of partner interactions, agreements, and performance reports, ensuring that all data is meticulously documented and easily accessible to foster transparency and accountability within the partnership.
• - Ensures channel compliance by monitoring and enforcing NAL, CPCL (Corporate Partner Compliance List), and sub-tier risk management standards, while implementing controls to mitigate risks and maintain adherence to all regulatory and operational requirements.
• - Supports the adherence to Channel Management Standard Operating Procedures (SOPs) and Product Safety & Quality (PS&Q) standards, and assists in the fulfillment of audit requirements and other related compliance obligations.
• - Conducts market research and analysis to identify opportunities to enhance partner operations and supports the development and execution of strategic plans to improve partner relationships and drive market growth.
• - Introduces and integrates new supporting process activities or improvements to enhance efficiency, streamline operations, and support overall organizational goals.
• - Provides general support to the sales department under direct supervision by performing contract management activities and tasks of varying complexity, ensuring smooth operations and effective handling of agreements and related documentation.
• - Assists with administrative tasks, prepares reports, coordinates meetings, and handles routine inquiries to streamline operations and ensure the team can focus on achieving sales targets and driving business growth.
• - Compiles end-customer inbound registration per order, supports the visibility process, and tracks customer registrations to ensure accurate documentation and transparency throughout the process.
• - Supports mobilization of governance or management systems to ensure consistent oversight and effective decision-making processes, and maintains a comprehensive data/information repository.
• - Learns company policies and procedures essential for completing routine supportive tasks with proficiency, promoting effective execution of responsibilities within the established framework and fostering a cohesive work environment.
• - Facilitates cross-functional collaboration and communication to drive optimal business outcomes.

 

Qualifications & Requirements:

• - Minimum 3 years of work experience in operations on quoting, sales activities, contract order management, Channel management.
• - Strong interpersonal skills with the ability to build and maintain positive relationships with key stakeholders.
• -Team player with ability to work effectively in a cross-functional team.
• - Self-motivated, detail-oriented, and capable of working independently or as part of a team.
• - Working knowledge of quoting platforms, SAP, Salesforce.com and IT tools.
• - Expert level proficiency in Excel.
• - Data Analysis, Sales Forecasting, KPI Monitoring and Reporting skills.
• - Strong written and verbal communication skills in both Korean and English.

 

About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won`t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Find more information about what we provide as employee benefits.

 

Application Process:
Application -> Pre-screening call -> 1st Interview -> 2nd Interview -> Additional Interview(if any) -> Offer 
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