[회사설명]
해외 유명 패션 브랜드 기업
[모집부문]
Customer Service Specialist
[담당업무]
Customer Support:
- Provide front-line support to resolve customer inquiries and complaints within predefined standards and KPIs.
- Collaborate with call center teams and store staff to address escalated customer issues quickly and effectively.
- Manage communication between the CS team and 3PL warehouses to ensure accurate and timely returns processing.
- Support the management of customer complaints, returns, and repairs to ensure a seamless customer experience.
Operational Support:
- Assist in monitoring service provider performance, including data collection, KPI tracking, and report generation.
- Support the in-house CS team with repair and quality control processes as needed.
- Participate in budget forecasting (OPEX, CAPEX) on a quarterly and yearly basis.
- Provide OJT on daily offline CS operations during the onboarding of dispatched staff.
Process Improvement:
- Identify opportunities to improve customer service processes and reduce response times.
- Support initiatives to enhance customer satisfaction and streamline service operations.
Collaboration and Communication:
- Work closely with E-commerce, QA, and Sales teams to ensure alignment on customer service strategies.
- Assist in training new CS team members and provide ongoing support to colleagues.
[자격요건]
- 2-3 years of experience in customer service or related fields.
- Bachelor’s degree in a related field (e.g., Business, Communications, Customer Service Management).
- Strong communication and interpersonal skills.
- Ability to handle high-stress situations and multitask effectively.
- Proficiency in IT and e-commerce platforms.
- Excellent organizational and problem-solving abilities.
- Good understanding of both online and offline customer service operations.
＊근무지
서울
＊직급
[사원급]
[제출서류]
영어 이력서
[제출처]
담당자명 남정아 이사
전화번호 ***-****-****
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1. 구직자 본인의 생년월일을 제외한 주민등록번호
2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산