Who you are
• Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity.
• A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships.
• Ability in communicating in an inspirational way with the IKEA tone of voice.
• Ability to organise and prioritize different tasks and processes.
• Ability to identify business opportunities for improving customer experience.
• Ability to follow up and measure performance of output and capture learnings to improve the daily work.
• Ability to understand the key principles of the shopping experience and customers’ expectations
A day in your life with us
• Take responsibility for assigned department goals in every channels and secure that applicable action plan ensures the country priorities are implemented in assigned store. Follow up and act accordingly by using proven solutions, knowledge of customer, customers feedbacks and good examples.
• Ensure that shopping tools are properly placed and maintained to support a smooth and inspiring shopping journey for customers, while building effective communication and collaboration with internal/external partners to secure seamless daily operations.
• Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, and offer a professional service.
• Ensure assigned team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the product range, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
• Lead, recruit, onboard & develop the team, its individual members, and their talent to have engaged co-workers and ensure succession planning.
• Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA.
About this work area
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Questions and support? Let's connect!
For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

If you have questions regarding recruitment process, please contact to <******@*******.***>
채용 시 참고사항
최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

[서류 반환 정책]
* 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
* 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

* 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 ******@*******.*** 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

* 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.