[담당업무]

[Client Management]
- Manage a portfolio of clients, executing affiliate marketing strategies effectively to meet established goals.
- Build and maintain strong relationships with clients through regular meetings, emails, calls, and support tickets, acting as the primary point of contact.
- Apply analytical skills to assess performance data and make informed decisions to support client objectives.
- Seek opportunities for growth and upselling within client accounts, responding to client needs and market opportunities.
- Address and resolve client disputes, aiming for satisfactory outcomes and maintaining positive client relationships.

[Affiliate Program Strategy]
- Assist in the creation and delivery of affiliate marketing strategies for clients, ensuring they meet client goals and market demands.
- Help manage client affiliate budgets and forecasts, aiming for optimal resource allocation and ROI.
- Perform market trend and competitor strategy analyses to support the adjustment of client strategies.
- Work in collaboration with clients to tailor affiliate programs that meet their business objectives.
- Support the ongoing evaluation and optimization of affiliate program performance, using Rakuten Advertising's tools and technologies.

[Collaboration]
- Work with internal teams across different regions to support affiliate initiatives and share insights.
- Contribute to identifying partnership opportunities with publisher services that can enhance business growth.
- Share and adopt best practices within the affiliate team, contributing to a learning environment.
- Participate in cross-functional projects, offering affiliate marketing insights to support broader company goals.
- Assist the marketing team in promoting business events and enhancing the Rakuten Advertising brand.

[Administration]
- Review client contracts and billing mechanisms regularly to ensure understanding and compliance.
- Address billing issues and escalations, collaborating with the finance team for timely resolutions.
- Assist in troubleshooting technical issues for clients, coordinating with the tech support team for effective solutions.
- Contribute to revenue and forecasting efforts for client portfolios, maintaining accurate and detailed records.
- Document client performance and activities in internal systems, ensuring data is accurate and accessible for ongoing analysis.

[자격요건]

경력: 경력 3년↑
학력: 대졸
어학: 일본어, 한국어 능통자

Minimum Qualifications
※ Proficiency in Japanese and Korean language required

[Technical]
- 3+ years of digital marketing experience including client service (agency, client or consulting)
- BA degree in a Marketing field preferred
- Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
- Experience in strong client relationships, reinforced by building trust, advising and upselling
- Good project management skills
- Web literate (tracking analytics and methods)

[Personal Effectiveness]
- Highly organised, self-motivated, good time-management, able to prioritise
- Think creatively, has a problem-solving approach and uses professional judgment
- Proactive - continually looking for ways to grow and improve within own role
- Work well under pressure and to tight deadlines
- Inquisitive approach to continuously learning on the job

[Communication]
- Proficiency in English is preferred
- Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
- Into technical specifications
- Excellent written and verbal communication
- Confident interpersonal skills

[Result Focus]
- Detail-orientated
- Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
- Proof that you can set and surpass KPI targets

[Teamwork]
- Reliable and able to work independently on targets
- A real team player that is able to integrate and work closely with an enthusiastic team

[Understanding of Business]
- Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing