[자격요건]

- Minimum 1 year of experience in Logistics (최소 1년 이상의 물류 경력)
- Strong communication skills (English & Korean), TOEIC 800점 이상
- Proficiency in MS Office and logistics systems (e.g., CargoWise etc )
- Team-oriented with strong sense of responsibility
- Customer-oriented mind-set

[업무범위]
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Manage shipments in line with the customer service commitment
Track, record and proactively communicate exceptions/operational irregularities
- Responsible for shipment data quality
- Follow and implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Support new business during hyper-care phases
- Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
- Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
- Investigate/supports invoice disputes

- 주3일 재택

[자격요건]

경력: 경력 1년↑
학력: 대졸 이상
직무기술: 항공 포워딩