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Retail Director

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ÇÏÀÌ¿£µå ºê·£µå Retail Director

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O Retail Strategy & Sales Leadership
- Set and own the annual retail sales targets, driving the retail team across all boutiques in Korea to achieve sustainable growth.
- Clearly communicate brand¡¯s vision and strategy to the retail team and boutique management, structure the retail organization, and allocate responsibilities effectively.
- Develop and implement a comprehensive retail and customer strategy for the Korean market to build and sustain long-term customer loyalty.
- Define, monitor, and optimize KPIs for frontline staff (e.g. sales, conversion rate, average transaction value, customer retention).
- Design and manage incentive schemes to motivate and reward sales staff based on performance and loyalty metrics.
- Conduct regular Monthly Touch-Base meetings to review and improve individual staff productivity, coaching high-potential performers.
- Oversee daily store operations, including sales, expense management, inventory control, security, and safety protocols.
- Lead the planning and execution of retail events at the operational level.
- Collaborate closely with Marketing, Training, and SC&MD to ensure optimal inventory mix by boutique, balancing market needs and turnover to maximize sales performance.
- Proactively identify operational or commercial issues in boutiques and implement solutions to drive operational excellence.
- Lead people management for the retail team and boutique staff, including hiring, performance assessment, training, and, when necessary, terminations.
- Foster a high-performance culture by creating recognition programs, celebrating success, and building a team that others aspire to join.

O Network Development & Expansion
- Strategically expand and refine the boutique network through new boutique openings, relocations, and renovations in alignment with brand growth plans.
- Collaborate with HQ, local project management teams, and contractors to manage the full life cycle of boutique openings and renovations — from planning to execution and handover.
- Establish and maintain strong relationships with department store partners, landlords, and internal stakeholders to drive optimal site selection and boutique design.

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Á÷¹«±â¼ú: Retail Director, retail

- Degree holder

- Minimum 12 years¡¯ experience in the area of retail operations and at least 5 years¡¯ managerial position with successful track record, preferably gained from high end luxury retail industry

- Good command of written and spoken English

- Strategic mindset & strong business acumen

- Analytical and data-driven (KPI, P&L)

- Change management & project management experience

- Excellent leadership and people development skills

- Strong negotiation & communication skills

- High integrity, ethical leadership, and excellent interpersonal skills

- Entrepreneurial mindset


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