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[담당업무] • Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Ensure the management of shipments in line with the customer service commitment
• Track, record, analyze and improve exceptions/operational irregularities
• Responsible for high shipment data quality
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
• Identify critical shipments and new business that needs extra support/hypercare
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
• Investigate/supports invoice disputes
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• Resolve performance issues of suppliers, and propose solutions to improve performance
• May provide functional guidance, advice or training to less experienced positions
• Use Industry sector or logistics specialist expertise in their day-to-day work
[근무부서 및 직급/직책]
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[자격요건] 경력: 경력 2년↑
학력: 대졸 이상
직무기술: 항공 포워딩
기타:
- 성별무관
- 학력사항 : 대졸 이상
- 경력 : 최소 2년 이상 항공수출업무 경력
- 요구 스킬 : good English speaking & Writing, Customer-centric mindset
- 입사 시기: 12월 예상
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