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Retail Training & Development Manager


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- Design, develop, and deliver the training programs or projects according to the training schedule for retail staff

- Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom.

- Work closely with retail and cross functional teams for training needs analysis and to participate in

implementing the retail high potential program by coordinating training and acting as a resource to participants.

- Own and ensure adoption of the company¡¯s training strategy, from work closely with global training partners.

- Secure excellent and consistent service across the markets according to Coach Experience service

- Develop, organize and maintain an updated database on training programs, manuals and related records/materials

- Prepare regular training reports in order to evaluate the training results and effectiveness and 

recommend program changes to enhance staff performance in achieving the goals of the organization

- Conduct store visits and coaching to frontline staff.

- Monitor and maintain training budget

- Liaise and coordinate with internal and external parties in executing training initiatives.

Stay informed on competitive landscape, service, clienteling, and training innovations.


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- Bachelor¡¯s degree in Training, Human Resources Management or equivalent

- Minimum 8 years training experience in a customer contact (multi-location) environment. Retail experience is preferred

- Holder of other professional training qualifications is definitely advantageous

- Strong track record in delivering business-focused solutions in a wide variety of training and development practices.

- Ability to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions

- Ability to perform routine tasks while challenging existing practices for improvement opportunities.

- Strong in both verbal and written communication in Korean and English


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