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Retail Training & Development Manager
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- Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
- Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom.
- Work closely with retail and cross functional teams for training needs analysis and to participate in
implementing the retail high potential program by coordinating training and acting as a resource to participants.
- Own and ensure adoption of the company¡¯s training strategy, from work closely with global training partners.
- Secure excellent and consistent service across the markets according to Coach Experience service
- Develop, organize and maintain an updated database on training programs, manuals and related records/materials
- Prepare regular training reports in order to evaluate the training results and effectiveness and
recommend program changes to enhance staff performance in achieving the goals of the organization
- Conduct store visits and coaching to frontline staff.
- Monitor and maintain training budget
- Liaise and coordinate with internal and external parties in executing training initiatives.
- Stay informed on competitive landscape, service, clienteling, and training innovations.
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- Bachelor¡¯s degree in Training, Human Resources Management or equivalent
- Minimum 8 years training experience in a customer contact (multi-location) environment. Retail experience is preferred
- Holder of other professional training qualifications is definitely advantageous
- Strong track record in delivering business-focused solutions in a wide variety of training and development practices.
- Ability to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions
- Ability to perform routine tasks while challenging existing practices for improvement opportunities.
- Strong in both verbal and written communication in Korean and English
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