[담당업무]

O Data Analysis :
- Conduct data analysis to generate valuable insights and recommendations for improving client loyalty program
- Interpret and analyze complex data sets to identify trends and correlations that can be used to enhance customer loyalty.
- Develop CRM dashboards and reports to track key performance indicators, providing regular updates, and support decision-making process.
- Establish an A/B testing plan to optimize and enhance customer engagement, conversion, and retention.

O Project Support :
- Collaborate with cross-functional teams, including regional and central teams to develop and implement data-driven CRM initiatives.
- Support CRM projects (omni-channel, new loyalty program, POS-related) from inception to completion, ensuring adherence to timelines, budgets, and quality standards under the guidance of CRM Manager.
- Explore new opportunities for customer recruitment across various channels and design a cohesive omni-client journey.

[자격요건]

경력: 경력 5~8년
학력: 대졸
직무기술: CRM, CRM 분석, CRM Specialist

- 5-8 years experience in retail/FMCG industry with high SKU consumer products (cosmetics preferred but not required)

- Proven experience in data analysis, preferably in a CRM or marketing analytic role

- Strong project management and communication skills

- Fluent local language, Business level English proficiency

- Solid understanding of CRM principles and strategies

- Attention to detail and ability to work in a fast-paced environment

- Proficiency in Excel, SQL, and statistical software

- Strategic and data-driven approach

- Performance-oriented mindset

- Test and learn approach

- Values teamwork

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능