Who you are
•You are a leader who thrives in a dynamic, fast-paced retail environment and understands how to steer both people and operations with clarity and purpose.
•You are motivated by developing others, improving efficiency, and ensuring that coworker skills match business needs.
• Work closely with the Multi-skilling Manager to align on scopes, priorities, and ways of working
• Drive a structured Skill-Up Roadmap (Level A–C) to develop cross-functional competencies
• Support daily operations across multiple functions and secure high execution standards
• Ensure your team delivers excellent customer service and contributes to a strong customer experience
• Allocate resources dynamically based on daily, weekly, and seasonal business needs
• Strengthen commercial results by connecting customer needs with operational readiness
• Build a team that is flexible, proactive, and confident in solving problems across the store
• Monitor sales, productivity, and add-on performance, taking quick action where needed
• Secure smooth collaboration between functions by enabling three-function rotation per coworker each day
A day in your life with us
• Hands-on experience working across multiple functions within the store, with a strong understanding of how different functions operate and connect
• Thrives in a fast-paced, hands-on retail environment and brings strong resilience when working under pressure
• Shows curiosity, learning agility, and a true growth mindset
• Demonstrates strong organizational skills and the ability to manage time and priorities effectively
• Acts with a high sense of urgency, making sound decisions even in dynamic situations
• Understands customers¡¯ individual needs and contributes to delivering an excellent customer experience
• Can collect, analyze, and integrate data to support problem-solving and decision-making
• Embraces change, challenges, and continuous improvement
• Collaborates and communicates effectively with other teams to secure smooth daily operations
• Communicates in English at a functional level for cooperation, reporting, and cross-unit discussions
Together as a team
We meet our customers everywhere — in-store, online, through services, and beyond.
As a Multi-skilling Team, we maximize efficiency by filling peak times, supporting critical functions, and ensuring a seamless customer experience and maximize sales.
We grow together by learning multiple roles, understanding the business more broadly, and supporting each other across functions.
Together with thousands of coworkers worldwide, we contribute to the success of the IKEA Concept — helping millions of customers create a better everyday life.
Questions and support? Let's connect!
For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.
If you have questions regarding recruitment process, please contact to <recruit.ikea.kr@ingka.ikea.com******@*******.***>
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