우리는 어떤사람과 일하고 싶나요?
We believe your backpack consists of:
• Excellent knowledge of remote general customer behavior across channels as well as of remote customer engagement
• Extensive knowledge of training, facilitation and coaching techniques
• Expert knowledge of selling techniques and sales steering      
• Expert knowledge of relevant internal as well as external sales and service processes
• Strong knowledge about relevant systems and tools
• Strong understanding of how processes in an omnichannel environment impact ways of working in the RCMP
• Strong commercial mindset and ability to steer sales in a polite, friendly and trustworthy way
• Strong ability to identify and develop processes and working methods in order to improve the meeting with the customer
• Ability to build trust among colleagues and to coach, share knowledge and evaluate performance as an integrated part of the daily RCMP operation
• Ability to work with others in a team, being open to exchange of knowledge and insights
• Strong ability to communicate correctly, confidently and clearly in local language across channels
• Passion for meeting customers and understanding their life at home
• Driven by challenging existing ways of working and finding new solutions in order to reach and exceed the goals
• Passionate about deep and detailed knowledge within a certain area of expertise, and a desire to develop

Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.
우리는 어떤 일을 하나요?
In this role, you will:
• Drive performance optimization within the area of expertise to maximize customer satisfaction and business growth
• Share knowledge, news and ways of working connected to the area of expertise to enable Sales Generalists to always have a commercial mindset and secure a great remote customer experience, thus building trust in the IKEA brand
• Evaluate skill performance within the area of expertise, suggest improvement areas and via Remote Team Leaders enable Sales Generalists to work on potentials and build on strengths, thus contributing to reaching individual and team goals
• Carry out local learning delivery, as well as review and validate the content of learning in order to secure local relevance and a high level of competence among Sales Generalist
• Collaborate with, and provide feedback to, multiple stakeholders across Ingka connected to the area of expertise, to be able to update Sales Generalists on range changes and commercial activities, and to secure that Remote Customer Meeting Point (RCMP) perspectives continuously influence relevant processes and are represented in all relevant forums
• Secure, in collaboration with Knowledge Specialists, that content connected to the area of expertise is communicated in a qualitative and accurate way in order to ensure Sales Generalists get all context needed to serve customers in the best possible way
• Ensure collaboration with Experience Design team and contribute with guidance on detailed steering of ongoing initiatives in connection to the area of expertise in order to ensure that the quality of the outcome matches the expectations
• Secure active participation in relevant parts of the Remote Partner meeting cadence (daily/weekly/monthly/tertial) in order to enable close collaboration with Remote Partners
• Regularly provide customer support directly to the customer (through all remote channels including live video calls) to develop and keep own expertise up to date as well as to maintain customer focus and communication skills
• Adhere to most up to date ways of working for digital solutions to secure smooth operation of internal processes thus optimizing the customer experience

We preferred,
Minimum 2 years of experience in remote sales or store sales
Excellent communication skills in Korean and fluency in English, with strong interpersonal abilities
Strong collaboration skills and team-oriented leadership
Demonstrated ability to make proactive, positive, and efficient decisions and take action when encountering problems
Highly self-driven and dedicated to ongoing development and improvement
우리는 어떤 부서인가요?
Secure excellent competence level among Sales Generalists in relation to a specific skill area by keeping them well supported, informed, trained, and ensuring excellent knowledge availability.

You are also recognized as a strong partner to relevant stakeholders on both group and country level in the designated area of expertise.
Apply now!
내부 지원자의 경우, 지원 전에 반드시 현 라인매니저와 사전에 논의해 주시기 바랍니다. 채용 프로세스의 일환으로, 우리는 후보자의 현 라인매니저에게 레퍼런스를 요청드릴 예정입니다.
국가 보훈 및 장애 여부
최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

[서류 반환 정책]
* 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
* 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

* 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 ******@*******.*** 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

* 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.