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Retail Operations Specialist (2³â °è¾à)


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1.Retail BoutiqueManagement

- Seek for retail operational excellence including day-to-day operations and involve in newstrategies for store improvement & customer service

- Supervise BTQ schedule management (Duty roaster, promotion, etc.) and BTQadministrative duties (Invoicing process, resolve issues related with corporate system)

- Responsible for inventory control processes (e.g., daily/ weekly/ monthly counts, stock) toensure a successful monthly inventory stock take


2. Reporting &Analysis

- Report daily, weekly, monthly on target achievement status & sales as well as focused KPIsto all relevant teams

- Monitor sales trend and analyze data for Sr. Retail Manager to propose action plans andto enhance business strategies and improve business process

- Collaborate with internal/external stakeholders with valuable insights and performancetrends analysis

- Any ad-hoc reporting when needed


3. CRM & Training

- Involve to plan and organize in-store and off-site events for new client acquisition

- Ensure the quality of CRM data and provide consructive feedbacks on local CRM activitiesto Sr. Manger/Manager

- Leverage the local trainings through effective store interactions to help identify actionsand training strategies to support business needs


4.Special Projects &Administration

- Contribute actively to strategic projects such as BTQ openings, relocations, closings

- Involve in workshops, meetings and off-site events set-up

- Responsible for all administrative tasks in W-Retail team


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- À°ÈÞ´ëü 2³â °è¾à

- Min. 2 years of experiences in sales/retail fields

- Luxury/Fashion industry experience is a plus (especially contemporary brands)

- Fluent in English (speaking & writing)


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www.nterway.com


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