| Retail Training Manager |
[´ã´ç¾÷¹«] 1. Training Development • Identify training needs through surveys, interviews, and performance data. • Design and develop training programs, including materials, manuals, and e-learning modules. • Utilize various training methodologies (in-person, virtual, hybrid).
2. Training Delivery • Facilitate training sessions for new and existing employees, including onboarding, product knowledge, and selling-skills • Conduct in-store training, workshops, and virtual training sessions • Coach and mentor store-level trainers and team-leads
3. Evaluation and Improvement • Evaluate training effectiveness and make improvements based on feedback and results • Track training success and report on outcomes to senior leadership • Stay updated on industry trends and best practices in retail training
4. Collaboration and Leadership • Collaborate with merchandisers, store managers, HR, and other departments to align training with business objectives • Lead and mentor trainers and employees, fostering a positive learning culture • Communicate effectively with all levels of the organization • Management of one Product trainer
5. Record Keeping and Reporting • Maintain training records and track employee progress • Prepare regular reports on training outcomes, including performance metrics
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[ÀÚ°Ý¿ä°Ç] • Minimum 10 years of experiences in training (including selling-skills), retail management • Successful people management experience is essential • Excellent communication, presentation, facilitation, and coaching skills • Strong organizational skills and ability to work independently and collaboratively • Passion for employee development • Fluent in English. Ability to understand French is an advantage
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