36. Retail Training Manager [žƼ¾î ¸íǰ]

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Retail Training Manager

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1. Training Development
• Identify training needs through surveys, interviews, and performance data. 
• Design and develop training programs, including materials, manuals, and e-learning modules. 
• Utilize various training methodologies (in-person, virtual, hybrid). 

2. Training Delivery
• Facilitate training sessions for new and existing employees, including onboarding, product knowledge, and selling-skills
• Conduct in-store training, workshops, and virtual training sessions
• Coach and mentor store-level trainers and team-leads

3. Evaluation and Improvement
• Evaluate training effectiveness and make improvements based on feedback and results
• Track training success and report on outcomes to senior leadership
• Stay updated on industry trends and best practices in retail training

4. Collaboration and Leadership
• Collaborate with merchandisers, store managers, HR, and other departments to align training with business objectives
• Lead and mentor trainers and employees, fostering a positive learning culture
• Communicate effectively with all levels of the organization
• Management of one Product trainer

5. Record Keeping and Reporting
• Maintain training records and track employee progress
• Prepare regular reports on training outcomes, including performance metrics

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• Minimum 10 years of experiences in training (including selling-skills), retail management 

• Successful people management experience is essential 

• Excellent communication, presentation, facilitation, and coaching skills 

• Strong organizational skills and ability to work independently and collaboratively 

• Passion for employee development 

• Fluent in English. Ability to understand French is an advantage


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