담당업무

Tasks & Accountabilities
- Identify training needs through performance analysis, business priorities, and field observations.
- Develop ad hoc training solutions locally across selling and service rituals and retail fundamentals, in collaboration with Global Retail Training Manager
- Facilitate the programs shared by HQ 
- Create and supervise the deployment of all training materials, ensuring alignment with the T brand identity and HQ Retail Excellence framework.
- Invest majority of time on Observation & Feedback on floor and coordinate with the Store Managers for the improvement plans
- Deliver high-impact training sessions for new joiners and existing teams 
- Facilitate workshops on product categories, clienteling, service excellence, and selling mastery.
- Support new store openings with training preparation, product immersion, and operational readiness.
- Ensure consistent understanding and execution of the T Client Journey.
- Provide structured, data-driven coaching to Store Managers and Client Advisors.
- Strengthen in-store execution through real-time feedback and role play.
- Support Store Managers as in-store trainers, ensuring continuous learning and application on the floor.

Training Operations & Reporting
- Maintain accurate training records and track learning progress across the region.
- Report training outcomes, KPIs, and performance trends to Retail Director and Global Retail Training Manager.
- Monitor key indicators (Productivity, Conversion, UPT, CRM metrics) to identify training priorities and improvement areas. 
- Monitor the completion rates on LMS and follow-up with teams to ensure timely completion.

Cross-Functional Partnership
- Work closely with Global Retail Training Manager, local Retail, HR, CRM, Merchandising, and Marketing teams to align training with business needs.
- Support local implementation of global Retail Excellence initiatives.
- Act as an ambassador of the T culture and standards across all stores.

자격요건

Experience
- Minimum 3 years of experience in retail within luxury retail 
- Minimum 1 year of field coaching experience
- Proven ability to deliver training that drives commercial results and elevates client satisfaction.

Languages
- Korean Native 
- Fluent in English (regular communication with HQ & global teams)

KEY COMPETENCIES
- Confident, polished communication and facilitation
- Strong presence, able to inspire and motivate
- Deep client sensitivity and understanding of luxury service standards
- Excellent organization, follow-through, and attention to detail
- Analytical mindset with the ability to translate data into action
- Adaptable, collaborative, and culturally aware
- Passion for fashion, craftsmanship, and product knowledge

WHAT WE OFFER
- The opportunity to shape excellence across T stores in the region
- A dynamic environment within a global luxury fashion house
- A culture built on proactivity, creativity, and high performance