| About the RoleAs a Customer Operations Associate, you will support user lifecycle operations for Gmarket’s O2O supermarket platform.
Working closely with senior team members, Product, and Data teams, you will help execute data-informed campaigns aimed at improving user engagement, retention, and overall customer experience.
| Key Responsibilities
- Support the execution of user growth and retention initiatives, such as referral programs, new-user benefits, and reactivation campaigns
- Assist in managing traffic acquisition and conversion across key channels (mobile app, mini-program)
- Help operate time-sensitive and context-based marketing campaigns (e.g., Morning Breakfast Box, Late-Night Emergency Essentials)
- Handle post-purchase customer operations, including basic complaint handling, refunds, and issue tracking
- Support KPI tracking and reporting (e.g., repeat purchase rate, campaign performance), and share insights with Product and Data teams to improve the user journey
| Qualifications
- 0–3 years of experience in digital operations, e-commerce, CRM, or related fields
(New graduates with relevant internships or project experience are welcome)
- Interest in user growth, customer experience, or data-driven operations
- Basic analytical skills; experience with BI tools or data analysis is a plus
- Strong communication skills and ability to collaborate with cross-functional teams
- Proficiency in either English or Chinese as a working language
| Common Qualifications
Applicants must be registered members of Gmarket/Auction.
Applicants must have no restrictions on overseas travel.
For male applicants, mandatory military service must be completed or exempted.
Veterans and persons with disabilities are eligible for preferential treatment in accordance with applicable laws.
To receive additional points for veteran status, a “Certificate of Employment Support Eligibility” must be submitted to the company.
| Application Method & Recruitment Process
Application Deadline: December 30, 2025, 11:59 PM (KST)
How to Apply: Apply via the Gmarket Careers website
(https://careers.gmarket.com)Recruitment Process*:
Application Screening → 1st Interview → 2nd Interview → Final Offer
*This role requires working in an English-speaking environment. All application materials and interviews will be
conducted in English
* The interview process and format may be subject to change depending on circumstances.
* Detailed information will be provided individually to successful candidates.
* Interviews may be conducted in English and/or Korean.
This recruitment is conducted on a rolling basis and may close early once suitable candidates are identified.
Please note that applications cannot be modified after final submission.
| Additional Information
Submission of basic information (full name, phone number, email address, Korean & English resume, and relevant work experience duration) is mandatory. All other information is optional.
If you experience repeated system errors, please access the site using Google Chrome.
Any false information or submission of fraudulent documents may result in cancellation of employment.
For further inquiries, please refer to the FAQ or use the “Contact Us” option available via the post-application email or KakaoTalk notification.
| 공통요건
- G마켓/옥션으로 회원가입이 되어있는 분
- 해외여행 결격 사유가 없는 분
- 남성의 경우, 병역필 또는 면제자
- 국가보훈 대상자와 장애인은 관련 법에 따라 우대합니다
** 국가유공자 가산점 부여받기 위해 "취업 지원 대상자 증명서" 회사에 제출 필요
| 지원 방법 및 전형 절차
- 마감일 : 2025년 12월 30일 23시 59분 까지
- 지마켓 채용홈페이지 (https://careers.gmarket.com) 통해 지원
- 전형 절차: 서류전형 > 1차 면접 > 2차 면접 > 최종 합격
* 본 포지션은 영어 사용 환경에서 업무가 진행되며, 지원서 및 인터뷰는 영어로 진행될 예정이니 참고 부탁드립니다.
* 면접전형의 세부절차 및 진행방식은 상황에 따라 변동될 수 있습니다.
* 자세한 내용은 합격 시 개별 안내 예정입니다.
* 면접은 전형에 따라 영어 및/또는 한국어로 진행될 수 있습니다.
- 본 채용은 수시 모집으로 적합한 분이 있으실 경우 조기 마감될 수 있습니다.
- 최종 제출 후에는 지원서 수정이 불가하오니 이 점 유의하여 주시기 바랍니다.
| 기타사항
- 기본정보(성명, 전화번호, 이메일, 국문이력서, 영문이력서, 유관 경력 기간)는 필수 제출 필요, 이외 정보는 선택하시어 작성 부탁드립니다.
- 시스템상 반복되는 오류가 있으실 경우, 크롬으로 접속 부탁드립니다.
- 지원서 내용이 사실과 다르거나, 허위 서류를 제출하신 경우 채용이 취소될 수 있습니다.
- 기타 문의 사항은 FAQ 참조 또는 지원 후 안내해 드리는 메일, 카카오톡 내 '문의하기' 이용 부탁드립니다.