[담당업무]

- Provide assistance to our clients by replying to product, after sales, Corporate, e commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner demonstrating luxury through service
- Accurately track client details and requests using CRM systems
- Understand clients’ needs, experiences and interests in order to improve the client experience
- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations
- Engage in e commerce sales with ability of cross/upselling through Omnichannel services
- Handle ecommerce related client support issue like missing items in packages, delayed shipments
- Monitor orders using system reports and communicate progress
- Cooperate work with relevant internal and external teams

[자격요건]

- Minimum a year of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry 

- Proficiency in both written and spoken English 

- Familiarity with customer service ticketing systems, CRM systems, and Microsoft Windows packages 

- Previous international experiences both in professional and non-professional contexts are considered a plus