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Key Responsibilities
• will be supporting master data stewardship and operations for Korea commercial organization. Under minimal direction, this position will ensure effective execution of business rules and accuracy of master data working with regional and country/affiliate level stakeholders.
• Responsible for data stewardship and operations that enables data accuracy across master data domains i.e. customer, product, affiliations, etc.
• Reconcile potential matches, manage data change requests and maintain master reference data at the region/country/affiliate level
• English + Korean advanced
• Customer data management:
• Resolve matches independently or working with country level stakeholders
• Resolve DQ issues found during data publish
• Resolve issues during data loads from standard templates
• Resolve issues identified from eMDM and downstreams systems through DQ reports (if available)
• Use 3rd party sources for research (OneKey, Country websites) to validate/resolve customer data issues
• Support DCR process, elevate SLA delays, work with 3rd party data provider to resolve issues and response delays
• Data stewardship support for stakeholders
• Resolve customer DCR issues impacting business processes
• Country level data clean-up or data reconciliation activities