[담당업무]

• Helpdesk Support: Act as the first point of contact for IT-related inquiries, providing timely assistance via phone, email, or ticketing system
• Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to ensure smooth store operations
• System Maintenance: Perform regular updates, backups, and maintenance of computer systems and applications
• Hardware & Software Setup: Install and configure new equipment, including POS systems, printers, and other retail-specific devices
• Store Operation Support: Collaborate with store teams to ensure IT systems (POS, inventory tracking, customer service tools) function seamlessly

[근무부서 및 직급/직책]

근무부서: IT Team
직급/직책: 사원

[자격요건]

[Requirements & Capabilities]

• 1–3 years of relevant working experience in IT support or a similar role 

• A degree or certification in IT or a related field is preferred 

• Basic knowledge of computer hardware, software, and networking 

• Working knowledge of Active Directory (AD) for managing user accounts, access control, and directory 

services  

• Good communication skills to explain technical concepts to non-technical staff 

• Business-level proficiency in English, especially for written and verbal communication, to coordinate with vendors, suppliers, and international teams when necessary