[담당업무]

A. Overall Purpose of The Job
The Client Success Specialist is part of a Client Services team that will handle all requests and queries sent from our clients and sales team in the region.
A Client Success Specialist is a front line, customer facing and customer advocate role, responsible for managing client requests, educations, questions, or issues related to all International SOS products and services.

This role requires a customer-centric focus, the ability to learn how our solutions can be configured including options, good grasp of how multiple products should be positioned as a solution and the ability to clearly answer a client request.

The role is also responsible for liaising with cross functional teams and projects as required, including but not limited to working with the technical teams, Sales Organisation, Assistance and operation teams, quality teams, product management, data reporting team, project coordinator to ensure overall client satisfaction with services.

B. Key Responsibilities
Key Responsibilities of Client Success Specialist include, but are not limited to:

- Manage and support the regional client portfolio as a team.
- Handle client implementation and onboarding.
- Supports Account Management and Business Development teams for client review and discussion
- Responsible for client satisfaction, working in partnership with Sales organization and other relevant team including any team indicated in “Works Closely with” section.
- Ensure client training and education.
- Drive optimal usage of our products.
- Ensure that client data and information is maintained.
- Maintain up-to-date product and road-map knowledge and expertise.
- Adopt process improvement initiatives.

In addition to the above responsibilities the Client Success Specialist will support across the four pillars.

- Client Onboarding (Managed by Specialist and Partner pillar)
- Client Success Specialist
- Client Success Partner
- Sales Operation

There can be flexibility in moving to a different pillar as requested based on business needs.

[자격요건]

경력: 경력 1년↑
학력: 대졸 이상
직무기술: 영업지원