[회사소개]

글로벌 명품 브랜드

[모집부문]

[글로벌 명품 리테일 기업] CRC Manager

[담당업무]

1. Run the business model for the CRC and support the CRC teams
-Work hand in hand with Region, Web managers and physical boutique managers to implement the Maison Online Retail / boutique vision
-Gather a perfect understanding of the local client behaviors and delighters
-Support the Maison Online Retail vision whilst raising local CRC specificities for a tailored implementation
-Manage day to day technical, design and business needs and escalate evolution needs to relevant teams
-Effectively work with local internal partners with agility and collaboration : multiple functional areas such as Marketing, CRM, Retail, CS, Training, Finance, Boutique managers,… to deliver a relevant and inspirational client experience in line with Inter guidelines
-Accompany the deployment of new CRC projects and improvements along with the Online Retail operation teams to improve customer satisfaction, business impact and efficiency
-Monitor & guarantee quality KPIs & “CREWs” systems expertise

2. Grow the CRC performances aligned with Online Retail strategy
-Align with Region on action plans & sales objectives for the CRC
-Develop operational plans for peak seasons and major campaigns
-Optimize resource allocation and operational efficiency
-Responsible for CRC sales, service and quality KPIs targets locally
-Track and understand all details of business performance globally (business KPIs and detailed CRC metrics) – provide reporting & insights
-Challenge weekly / monthly performances and propose action plans that will help reaching objectives
-Be able to influence multiple stakeholders without direct authority in order to coordinate a better commercial performance at each level of the operational value chain (e.g. Finance for refunds, logistics, web for bugs..)

3. Manage the CRC Leadership & Development within a global retail network framework
-Manage brand dedicated Team Leaders and client advisors to ensure excellent client experience to drive sales

[자격요건]

-Around 10 years of relevant experience in client relation/contact centre/client service or retail management/operation in luxury or retail, high-end hospitality
-Good data analytical skill with qualitative insight
-Clear understanding of the digital/offline path to purchase
-Strong business process understanding (client information management, order processing, client support, etc.)
-Problem-solver, service and result oriented, organized, proactive and team player
-Constant “can-do” & “Positive” attitude.
-Excellent communication skill in both Korean and English
-People management experience with minimum 5years

＊근무지

서울

＊직급

[부장급][차장급]

[제출서류]

영문이력서

[제출처]

담당자명   김학경 수석컨설턴트

전화번호   ***-****-****

 

www.nterway.com

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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다. 

1. 구직자 본인의 생년월일을 제외한 주민등록번호

2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산