Who you are
• You are passionate about customers and act to ensure a positive shopping experience.
• You have the IKEA values truly reflect personal values.
• You passionate about leading business through people.
• You have ability to work on agreed working methods independently and reliably.
• You have good communication, negotiation and influencing skills.
• You have ability to find solutions for customer and operational issues.
• You have solid understanding of the easy buying experience.
• You have ability cost and budget management.
• You have Proven leadership skills in a people-centric organisation.
• You have ability talent management, i.e. recruitment and development.
A day in your life with us
• You contribute to the creation and operational implementation of the local customer relations' action plan.
• You support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
• You contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
• You implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
• You analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
• You ensure a customer-friendly, efficient and cost-effective execution of the payments process.
• You provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• You maintain relations with external and internal partners, e.g. cash in transit company.
• You ensure operational excellence in daily operations in order to enhance the easy buying experience.
• You support proactively with customer insights for business and functional improvements.
About this work area
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Questions and support? Let's connect!
For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

If you have questions regarding recruitment process, please contact to <******@*******.***>
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* 보훈 대상자이실 경우 “취업지원 대상자 증명서”를 첨부해주세요.
* 장애여부가 있다면 “장애인등록 증명서”를 첨부해주세요. (*해당 정보는 직무 적합도를 판단하기 위해서 사용합니다. 이케아 코리아는 장애인 채용에 열려있습니다.).