[회사소개]

글로벌 명품 브랜드

[모집부문]

[글로벌 명품 리테일 기업]eCommerce Operation Specialist

[담당업무]

Ecommerce Order Management
-Responsible to handle with daily orders/cancel/return/exchange flow.
-Monitor the eCommerce order flow as daily basis.
-Manage the order status and support the smooth order process for shipping.
-Support the client return and exchange process through system.
-Coordinate re-shipping schedules for return/exchange and support communication with clients
-Strong relationships with logistics, SCM, and BTQs.
-Report the bugs or issues during order process to HQ.

Order Stock fulfilment
-Manage the stock fulfilment based on order status.
-Closely collaborate with SCM and BTQs in terms of stock transfer.
-Support the stock fulfilment and organize the outbound calls to boost phone sales.

Omni-channel support
-Monitor the BTQ pick up order status and arrange the outbound contacts for the orders have not picked yet.
-Closely communicate with BTQ for the clients in terms of complaints or special orders.

System-Based Operations & Improvements
-Use systems(Fluent, Salesforce, OMS and SAP) to track order flow and spot issues
-Analyze recurring issues or complaints and suggest process improvements

[자격요건]

-University degree with a minimum 2-4 years of experience in eCommerce, logistics or CS admin.
-Fluent in both Korean & English
-Experience using systems like Salesforce or SAP is a plus
-Experience in luxury e-commerce operations, especially in the retail industry is a plus
-Proficiency in Excel and PowerPoint

＊근무지

서울

＊직급

[사원급]

[제출서류]

영문이력서

[제출처]

담당자명   김학경 수석컨설턴트

전화번호   ***-****-****

 

www.nterway.com

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㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다. 

1. 구직자 본인의 생년월일을 제외한 주민등록번호

2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산