[회사소개]

외국계 유명 명품 회사

[모집부문] 

[글로벌 명품 리테일 기업] CRM Manager

[담당업무]

• CRM Performance & Database Management
- Lead and monitor CRM performance across all stores, ensuring KPIs are achieved in line with global standards.
- Ensure accuracy and quality of customer data; set objectives for quantitative and qualitative data collection.
- Review and analyse database reports, communicate findings, and propose action plans to HQ and local stakeholders.

• Client Engagement & Strategy
- Build and animate the clienteling calendar in collaboration with retail, ECOM, merchandising, and VM teams, ensuring alignment with brand priorities.
- Manage and localise all 1-to-1 and 1-to-many communication channels, including overseeing Kakaotalk targeted communication.

• Client Experience & Satisfaction
- Oversee the overall customer satisfaction performance in Korea by monitoring Net Promoter Score (NPS) and ensuring appropriate follow-up on client feedback.
- Lead the assessment and continuous optimisation of end-to-end client journeys, identifying strengths, weaknesses, and implementing strategic improvement plans to elevate experiences to luxury standards.
- Benchmark competitor clienteling and client experience strategies, sharing actionable insights and best practices with regional APAC, HQ and local teams.

• Gift Management
- Establish & implement clear guidelines on annual targeted gifting campaigns.
- Coordinate the annual gift ordering for the Korea market according to store needs
- Complement gifting with curated lifestyle experiences to strengthen client loyalty.

• Other responsibilities
- Maintain regular communication with regional APAC & HQ teams, providing updates, validation processes, and feedback sharing.
- Conduct ongoing research on local CRM trends, customer behavior, and technological advancements in the Korean market.
- Contribute to the development of training materials and programs for retail staff on CRM tools, clienteling best practices, and new communication platforms (e.g. Kakao).

[자격요건] 

• Degree holder with at least 8+ years of experience in CRM management, preferably in luxury market
• Strong PC skills in various MS Office applications
• Excellent communication and presentation skills, with fluency in spoken and written English
• Customer focus, strategic thinking, excellent people skill, business acumen, analytical ability, problem solving, planning and organizing skill
• Highly organized capable of multitasking under pressure

＊근무지

서울

＊직급

[차장급][과장급]

[제출서류]

영문이력서

[제출처]

담당자명   김학경 수석컨설턴트

전화번호   ***-****-****

 

www.nterway.com

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

㈜엔터웨이파트너스는 주민등록번호 수집 금지 법령과 공정화에 관한 법률에 의거하여, 다음과 같은 정보를 수집하지 않습니다. 

1. 구직자 본인의 생년월일을 제외한 주민등록번호

2. 구직자 본인의 용모,키,체중 등의 신체적 조건 / 출신지역,혼인여부,재산 / 직계 존비속 및 형제자매의 학력,직업,재산