[담당업무]

The Field Service Engineer is responsible to execute all service activities assigned to him, Determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution which are coordinated via the Technical Solutions Centre, in an adequate and appropriate manner. It will include all service incidents, installation, preventative maintenance and system modification on demand.

Major Duties & Responsibilities
• The Field Service Engineer is responsible to execute all service activities assigned to him, Determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution which are coordinated via the Technical Solutions Centre, in an adequate and appropriate manner. It will include all service incidents, installation, preventative maintenance and system modification on demand.
• Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative advices from the Technical Solution Center. Supporting the MXP Service processes and ensure optimal performance in all process activities related to within his/her area of responsibility
• Escalate incidents directly to the SME , TSC , ASM according to the defined parameters
• Inform managers immediately on all escalation issues
• Report any customer complaints with proper documentation to the TSC
• Ensure the proper use of tool & test equipment and report the usage on any related service report
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Ortho Care
• Maintain highest customer satisfaction, in particular within the framework of Ortho care Customer Services
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
• Ensure upgrades and modifications are performed in designated territory within the specified time frame.
• Responsible for maintaining and managing all assigned company assets that may include but not limited to: tools, parts inventory, mobility tools and mobile phone.
• Feedback of spare parts usage to ensure accurate and recommended spare parts inventory holding
• Supports the sales effort of system and service offerings, including customer training, system trials, demos.
• Identify personal training and development needs.
• Maintain and develop relevant technical and engineering skills

[근무부서 및 직급/직책]

근무부서: 기술팀
직급/직책: 사원, 대리, 과장, 팀원

[자격요건]

경력: 신입/경력 3~10년
학력: 대졸 이상
직무기술: 외국계 진단 회사 기술팀, 진단 장비 설치 및 관리

[우대사항]

전공계열: 공학계열
외국어: 영어 회화가능,독해가능,작문가능
우대사항: 해외여행에 결격사유가 없는자