Who
we are:
Digital
Edge is a trusted and forward-looking data center platform company, established
to transform digital infrastructure in Asia. Backed by Stonepeak, a leading
alternative investment firm specializing in infrastructure and real assets,
Digital Edge has more than US$1.6 billion in committed equity capital with
investors including some of the world’s largest institutional investors and
sovereign wealth funds.
Digital
Edge’s vision is to be the leading provider of sustainable, next generation
digital infrastructure in Asia. Our mission is to build the foundation for the
world’s digital future, helping organizations to grow sustainably and
empowering populations they serve.
Founded in
2020, the company has grown rapidly across multiple markets in the region and
currently provides data center and fiber services across Japan, South Korea,
India, Indonesia, the Philippines, Malaysia and China. The Company now owns and
operates 21 data centers with over 500 MW of critical IT load in service and
under construction and development, with another 300 MW held for future
development,
This role
is an exciting opportunity to join our fast-growing team as we further expand
our footprint across Asia.
Our
values:
·
Respect: We embrace diversity and
collaboration.
·
Innovation: We share
ideas and solve problems.
·
Strive: We are driven and determined.
·
Excellence: We seek to deliver the best.
·
Responsibility: We do
what’s right for our people and the planet.
What
we need:
Reporting to the Data Centre Operations Manager, this role will perform the fundamental function to
keep operational readiness of Digital Edge Data Center environment in daily
operation on 24/7 shift. This role will be based in Incheon, Korea.
Key
responsibilities:
·
Hardware & Network Management
o Rack
& Stack: Install, move, and decommission customer equipment
o Structured
Cabling: Install, test, and troubleshoot cross-connects (Fiber, Copper, Coax)
per SOPs, ensuring cable management and labeling.
o Advanced
Circuits: Deploy and test complex circuits (switched, multiplexed, etc.) using
appropriate testing equipment (e.g., Fluke, OTDR).
·
Incident Management
o Execute
incident management procedures, including troubleshooting, reporting, and
escalation to meet strict SLAs.
o 24/7
Monitoring: Proactively monitor Digital Edge’s operational architecture and
customer applications.
o Alarm
Response: Respond to facility and network alarms in accordance with Digital
Edge procedures.
o Remote
Hands: Provide professional "Remote Hands" support for customers,
including power cycles, and parts replacements.
·
Operational Excellence & Asset Management
o Asset
Management: Manage the lifecycle of IT assets, including receiving, unboxing,
inventory auditing, and RMA (Return Merchandise Authorization) processes.
o Documentation:
Build, assess, and continuously improve internal/external controlled
documentation, including site-specific SOPs/MOPs.
o Vendor
Management: Escort and supervise third-party vendors to ensure work quality with
security and safety protocols.
·
Security & Safety (EHS)
o Access
Control: Enforce strict security policies for all people in the data center.
o
Safety Standards: Adhere to Environment,
Health, and Safety (EHS) guidelines.
The successful candidate:
·
Diploma/ Degree in computer science,
engineering or equivalent experience
·
1+ years’ experience in site
operations or related major in a college.
·
Technical Skills:
o Basic
knowledge of network, including the OSI model and TCP/IP networking.
o Experienced
in cleaning, inspecting, and connecting fiber and copper cables
·
Physical Ability: Ability to lift heavy
equipment (up to 20kg) and work on ladders.
·
Shift Work: Full commitment to a 24/7/365
rotating shift schedule, including nights, weekends, and holidays.
·
Language: Proficiency
in English is preferred for communicating and reporting.
Join us to shape the future of Digital Infrastructure in Asia. Apply now for a confidential career discussion.