담당업무 

- Lead customer service strategy and operations, including call center and repair/service center (AS)
- Plan and execute the transition from outsourced CS operations to in-house management
- Establish and optimize CS processes, policies, and performance metrics
- Manage customer inquiries, complaints, and VOC (Voice of Customer) to improve service quality
- Oversee repair and after-sales service (AS) operations to ensure customer satisfaction
- Collaborate with internal stakeholders (Sales, Marketing, Product, Logistics) to improve customer experience
- Analyze CS data and performance to drive continuous improvement
- Build and lead a CS team, including hiring, training, and performance management
- Manage external vendors and partners where applicable


 

지원자격

- Bachelor’s degree or above
- 10+ years of total career in customer service (with 8+ years of leadership experience) 
- Proven experience in managing call center operations and/or repair service (AS)
- Experience in transitioning CS operations from outsourcing to in-house is highly preferred
- Strong understanding of end-to-end CS operations and process improvement
- Excellent problem-solving and organizational skills
- Strong communication and leadership capabilities
- Business-level English proficiency (written and spoken)


# 근무지 : 서울시 강남구 




[접수기간 및 방법] 
접수기간
채용시 마감 (Urgent)
이력서 양식
MS-Word로 작성한 한글 및 영문 이력서, 자기소개서
영문 이력서는 한국지사 대표가 외국인 이므로 참고용입니다. 
담당
문응석 상무 / 맨쉬컨설팅㈜ 헤드헌터 / ******@*******.***


문의

***-****-****


 


기타 유의사항

입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다.
학력, 경력, 자격 등에 대한 내용 기재시 정확하게 작성해 주시기 바랍니다.