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[´ã´ç¾÷¹«] Key Tasks (More than 1 years)
• Support administration of OFR Ops/CS plans and processes to provide ocean freight forwarding for internal and external customers
• Gather and provide requirements of freight control center, and assist operations team with details, information, and instructions for operational performance
• Provide allocation and reservations of freight on planned line haul
• Ascertain domestic and/ or international freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules, and deadlines
• Respond to queries, gather information for customer visit, and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Assist in responding to pricing enquiries in an efficient and competitive manner
• Prepare and submit relevant documents for shipping tenders
• Collate, record information, and handle day-to-day shipment documentation for freight forwarding
• Track account performances and provide monthly reports to team members
• Execute tasks and activities while ensuring effective resource management and optimizing productivity for the day-to-day operations
• Monitor recurring issues and escalate them to senior staff, providing basic input when needed.
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