Position: Guest Services Agent - Executive Lounge (3년 이내)

[HR Talk] 

INPSIRE Entertainment Resort의 Hotel Operation팀에서 Guest Service Agent - Executive Lounge 포지션으로 근무해주실 분을 채용합니다. 호텔 객실 및 F&B 부문 1년 이내 경력자(실습, 인턴 등 포함)및 해당 전공 출신 신입 인재 모두 지원 가능하며, 5성급 호텔 및 대규모 복합 리조트 의 경력, 글로벌 호텔 체인 및 럭셔리 호텔 출신은 우대합니다. 업무상 다양한 국가의 Guest들 과의 Global Communication이 굉장히 빈번한 포지션으로 Fluent 하지 않더라도 자신의 의견을 (영어 - 필수, 중국어/일본어-우대)명확하고 자신 있게 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.

Position Summary

As a Guest Service Agent – Executive Lounge, you will be responsible for providing exceptional, personalized service to Executive Lounge and VIP guests. This position combines the responsibilities of a professional F&B Service and a Front Office/Lounge Host, ensuring that each guest enjoys an elevated, seamless experience from arrival to departure. You will uphold the brand’s hospitality standards by delivering premium beverage service, attending to guest needs, and maintaining an inviting and refined Executive Lounge environment.

Primary Duties and Responsibilities (including, but not limited to):

Key Responsibilities

Guest Experience & Front Office Operations

• Welcome and check-in guests upon arrival, ensuring accuracy of reservation details.

• Assist guests with check-out, verifying and settling all charges accurately.

• Modify and update guest bookings as needed and maintain accurate guest records securely.

• Process payments, issue room keys, and ensure billing accuracy according to hotel procedures.

• Handle guest inquiries, requests, and complaints promptly, effectively, and professionally.

• Provide detailed information about hotel services, facilities, local attractions, transportation, and dining options.

• Log guest feedback, maintenance issues, or incidents in the PMS or duty log for follow-up.

• Uphold Inspire service standards and brand values in every guest interaction.

• Anticipate guest needs and personalize the experience to create memorable stays.

Executive Lounge Food & Beverage Operations

• Set up, replenish, and maintain buffet presentations for breakfast, afternoon tea, and evening cocktail service.

• Serve food and beverages, including alcoholic drinks, in accordance with hotel and licensing standards.

• Prepare and serve a wide range of coffee beverages, including espresso-based drinks, brewed coffee, tea, and specialty beverages, following established recipes and guest preferences.

• Operate espresso machines, grinders, and brewing equipment to ensure consistency, quality, and safety.

• Froth and steam milk to create smooth textures for espresso-based beverages.

• Maintain knowledge of various coffee beans, blends, and brewing techniques to recommend options to guests.

• Ensure proper hygiene, food safety, and cleanliness in all food and beverage preparation areas.

• Monitor lounge inventory and communicate replenishment needs to relevant departments.

• Support the management team in maintaining the lounge’s overall look, ambiance, and operational standards.

Operational Excellence & Safety

• Maintain an organized, clean, and fully stocked work area at all times.

• Follow all safety, hygiene, and sanitation procedures as per company and regulatory standards.

• Identify and report unsafe work conditions, equipment issues, or incidents to management promptly.

• Attend mandatory meetings and training sessions to stay updated on operational and service standards.

• Perform assigned shifts as required, including weekends and public holidays, to ensure operational coverage.

Communication & Teamwork

• Maintain close communication with culinary and service teams to ensure seamless F&B operations.

• Work collaboratively within a team to provide efficient service and a positive guest experience.

• Address any operational challenges within the Food & Beverage department with initiative and positivity.

• Communicate guest feedback and relevant updates to management for timely action.

• Demonstrate and promote Inspire’s core values in all interactions with guests and colleagues.

• Support co-workers and foster a respectful, professional, and team-oriented workplace.

Applied Knowledge & Specialist Skills

• Apply current industry standards to ensure offerings remain competitive and appealing.

• Support management in developing and executing short-term operational and service improvement plans.

• Ensure all F&B offerings align with brand presentation standards and product quality expectations.

• Demonstrate correct beverage preparation and presentation to maintain service consistency.

• Stay updated on coffee trends, brewing methods, and specialty beverage innovations.

Decision Making & Autonomy

• Support management in ensuring the Executive Lounge upholds Inspire service standards, ambiance, and guest satisfaction levels.

• Take initiative in resolving guest issues and improving operational efficiency.

• Ensure all guest feedback is properly shared with management and followed up promptly.

Managing Resources

• Assist Lounge and Outlet Management in improving employee engagement, teamwork, and performance.

• Help manage inventory, supplies, and resource usage efficiently to minimize waste and maintain cost control.

Qualifications & Requirements

• Previous experience in a luxury hotel, Executive Lounge, or café/barista environment preferred.

• Strong communication, interpersonal, and customer service skills.

• Excellent knowledge of coffee preparation, brewing techniques, and service etiquette.

• Ability to multitask and remain calm under pressure in a fast-paced environment.

• Professional appearance and adherence to grooming standards.

• Flexibility to work various shifts, including weekends and public holidays.

• Passion for hospitality and commitment to delivering world-class guest service.

Qualifications and Education

• Previous experience in a luxury hotel, Executive Lounge, or café/barista environment preferred.

• Excellent knowledge of coffee preparation, brewing techniques, and service etiquette.

• Strong communication, interpersonal, and customer service skills with a genuine passion for hospitality.

• Proven ability to multitask and remain calm under pressure in a fast-paced, guest-focused environment.

• Strong attention to detail to ensure consistency in beverage preparation, presentation, and guest service.

• Ability to prepare a variety of coffee and tea beverages accurately and efficiently, maintaining quality standards.

• Familiarity with espresso machines, grinders, and other coffee-making equipment.

• Sound understanding of food safety, hygiene, and health regulations in F&B operations.

• Professional appearance and strict adherence to grooming standards and brand presentation guidelines.

• High level of maturity, discretion, and professionalism in handling VIP and executive guests.

• Excellent organizational, time management, and multi-tasking skills.

• Strong teamwork orientation with the ability to collaborate effectively across departments.

• Flexibility to work varied shifts, including early mornings, evenings, weekends, and public holidays.

• Proficiency in English (written and spoken) is required.

• Knowledge of additional languages such as Chinese (Mandarin/Cantonese) and/or Japanese is an advantage.

Physical Demands and Work Environment:

• Maintaining confidentiality within the organization and protect any information that classified as confidential.
• Requires a valid driver’s license and passport.
• Requires a valid Health Certification(건강진단결과서=보건증)
• Guess Facing work Environment
• Be able to stand for extended periods of time(while on duty)
• Be able to lift & Carry luggage when required
• Be able to work in a fast-paced and Shift work environment
• Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods(Shift Schedule) especially for planned Event.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)

위는 반드시 직무와 관련된 모든 책임, 요구 사항 또는 근무 조건의 전체 목록은 아닙니다. INSPIRE Integrated Resort는 필요할 때마다 위의 직무 설명을 변경할 권리가 있습니다.

[상세 직무기술서 및 지원방법]

INSPIRE 공식채용페이지를 통해 직접 지원 및 지원 페이지 내 국영문 통합 이력서(word 또는 PDF ) 업로드하여 지원

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

• 자격증, 학위 등 증빙 자료는 추후 요청 시 제출하게 됩니다.
• 이력서에 주민등록번호, 가족사항 등의 개인 정보를 기재하지 마시기 바랍니다.
• 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다 (추후 증빙 제출)
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소 될 수 있습니다.
• 타이틀과 내부 보상체계는 무관할 수 있으며, 담당업무 및 직급은 지원자의 경력과 경험 등을 종합적으로 평가 후 최종 합격 통지 전 채용담당자를 통해 커뮤니케이션 될 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*

[채용일정 및 참고사항]

~채용 시 마감(모집완료시 조기 마감될 수 있습니다)

*지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 자체 채용페이지를 통해 고지됩니다.*

[채용과정]

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)

[복리후생]

복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.

• 직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.

[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체 (헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.