Position : Supervisor (5년 이상, 외국어 구사자, 복합리조트 경력자 우대)

[HR Talk]

INSPIRE Entertainment Resort의 F&B Service 부서에서 Supervisor를 채용합니다. 소속 업장의 매뉴얼 SOP에 맞추어 고객에게 높은 만족도와 탁월한 경험을 제공하며, 팀을 이끌고 모범적인 서비스를 제공하는 책임이 있습니다.

업장에 따라 다소 차이는 있지만 교대 근무제(휴일 및 주말, 야간 근무)로 운영되며, 최소 5년 이상의 식음료 경력과 3년 이상의 수퍼바이저 (팀리더) 경력자를 우대합니다. 라운지, 레스토랑, 복합 리조트, 또는 5성급 호텔에서의 경력자를 우대합니다.

보다 자세한 사항은 아래의 Job Description을 참고하여 주시기 바랍니다.

Position Summary:

The Food & Beverage Supervisor reports to the Outlet Assistant Manager or Outlet Manager and is responsible for supervising daily operations, creating a positive first impression for guests, and leading and training the Food and Beverage service staff to maintain a customer-focused attitude. This role requires flexibility, including the ability to work rotational shifts, weekends, holidays, and overnight shifts.

Key responsibilities include ensuring that staff adhere to Standard Operating Procedures (SOPs) and overseeing daily service operations to guarantee a consistent and outstanding guest experience. The Supervisor assists the Outlet Assistant Manager or Outlet Manager in managing the overall Front of House (FOH) services for designated venues, including outlets and attached bar operations, revenue management, safety and sanitation management, cost and expense management, team building, and employee development.

The ideal candidate is a flexible and dynamic problem solver with exceptional leadership abilities, capable of empowering staff to deliver superior customer service to resort guests, associates, and visitors. The Supervisor acts as a brand ambassador, providing leadership and strategic direction to the assigned outlet(s).

Primary Duties and Responsibilities: (include but not limited to)

Business Impact/Results:

• Support the Outlet’s daily operation in managing the outlet’s financial performance.
• Ensure high operational standards on a daily basis taking appropriate action to rectify identified poor standards.
• Ensure the outlet(s) provide relevant food & beverage offerings that appeal to its visitor.
• Deliver guest satisfaction targets through exceptional unit standards, maximum product availability and ensure the team genuinely exceed customer expectations. 
• Execute outlet(s)’ promotion plan to ensure sales are maximized through the outlet(s)’ operation.
• Ensure stock holding levels to ensure optimum use of working capital. Achieve specific stock levels, ensuring adequate monitoring procedures are in place.
• Support Outlet Management to implement a system for consistently measuring own performance against competitors.
• Perform shifts as required and as a Supervisor (including weekends and Public Holidays) to ensure that the operation is geared to meet the guest and employee needs. 

        

Communication:

• Keep close communication channels with the culinary counterpart to ensure seamless F&B product and service.
• Address any operational challenges within the Food & Beverage Department through commitment, drive, energy, and a positive approach.
• Drive sales and understand current consumer trends & demands.
• Demonstrate and promote Mohegan core values to all colleagues.

Decision Making & Autonomy:

• Support Management with daily operations and the unit(s)’ look and feel so that they are consistent with Inspire brand standards.
• Ensure all daily reports are properly shared with the management team with proper reporting tools.
• Ensure all guest(s) comments are properly shared with the management team with follow-ups.

Applied Knowledge & Specialist Skills:

• Apply the latest industry standards to ensure the offerings we provide are appealing in the context of the external marketplace.
• Align the Resort & F&B strategic plans and in conjunction with the teams, assist the management team with a short-term development plan for the F&B function, incorporating sales trends and expectations, customer feedback, and relevant financial return expectations.
• Work closely with the Outlet Management to ensure F&B Outlet(s) is/are adhering to brand standards on signage and products.
• Demonstrate and encourage staff how each food and beverage offering should be presented to the guest, to ensure consistency and improve the speed of service.

Managing Resources:

• Develop the team members through regular performance reviews, action planning, encouragement, and on-the-job coaching.
• Ensure employee development initiatives are in place and that these are regularly monitored.
• Drive customer service training as a best practice culture amongst employees ensuring employees are accountable for their actions. 
• Ensure training programs result in sustained improvement in service and operational standards across responsible outlet(s).
• Assist Outlet management to improve team satisfaction scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork, and working environment.

Minimum Education and Qualifications:

• Associate degree or bachelor’s degree in hospitality or a related field recommended.
• Minimum 5 years of upscale luxury hotel experience required.
• Minimum 3 years previous Supervisor (Minimum 5 years previous Line-level experience) and experience in high volume complex casino/hotel.
• Excellent leadership experience in pre-opening project management and hotel settings, with a passion to provide exemplary guest service.
• Must have previous experience in implementing and evaluating guest service standards.
• Great written and verbal communication skills.
• Great organizational skills, time management & multi-tasking skills.
• Good command of knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Knowledge of the property and local areas and destinations.
• Possess a high level of maturity to deal with the most discriminating guest requests and requirements.
• Good English writing and speaking is preferred.
• Chinese (Mandarin and/or Cantonese) and/or Japanese is plus.

Physical Demands and Work Environment:

• Familiar with the operation work environment.
• Must be able to walk or stand for extended periods of time.
• Must be able to work flexible hours including weekends, holidays, and late nights.
• Ability to work on his/her own feet for eight hours or more.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

[상세 직무기술서 및 지원방법]

INSPIRE 공식채용페이지를 통해 직접 지원 및 지원 페이지 내 국영문 통합 이력서(word 또는 PDF ) 업로드하여 지원

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

• 자격증, 학위 등 증빙 자료는 추후 요청 시 제출하게 됩니다.
• 이력서에 주민등록번호, 가족사항 등의 개인 정보를 기재하지 마시기 바랍니다.
• 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다 (추후 증빙 제출)
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소 될 수 있습니다.
• 타이틀과 내부 보상체계는 무관할 수 있으며, 담당업무 및 직급은 지원자의 경력과 경험 등을 종합적으로 평가 후 최종 합격 통지 전 채용담당자를 통해 커뮤니케이션 될 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*

[채용일정 및 참고사항]

~채용 시 마감(모집완료시 조기 마감될 수 있습니다)

*지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 자체 채용페이지를 통해 고지됩니다.*

[채용과정]

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)

[복리후생]

복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.

• 직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.

[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체 (헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.