Position : Assistant Front Desk Manager (8년 이상, 중국어 일본어 가능자 우대)


Position Summary

The Assistant Front Desk Manager assists the Duty Manager in overseeing all aspects of the Front Office operations, ensuring seamless and exceptional guest experience.

This position is responsible for leading, motivating, and developing the Front Desk team, while maintaining operational excellence, guest satisfaction, and adherence to company standards.

He/she acts as a key management representative in maintaining guest relations, managing staff performance, handling escalated guest issues, and ensuring the smooth coordination of the Front Desk with other hotel departments.

The Assistant Front Desk Manager supports the overall Front Office leadership team in delivering service excellence that reflects the brand values of INSPIRE Entertainment Resort.




Primary Duties And Responsibilities (including, but not limited to):

Operational Management

• Oversee daily Front Desk operations to ensure smooth guest check-in/out, room assignments, and accurate billing.

• Support the Front Desk Manager and Duty Manager in monitoring operational performance and implementing improvements.

• Ensure compliance with Standard Operating Procedures (SOPs), brand standards, and company policies.

• Supervise and direct Guest Experience Specialists and Guest Service Agents to deliver consistent, high-quality service.

• Manage staffing levels and scheduling to align with business needs and occupancy trends.

• Serve as the Acting Front Desk Manager and Duty Manager in his/her absence.

• Conduct daily briefings, shift handovers, and ensure clear communication across shifts.

• Maintain a visible presence in the lobby to engage with guests and ensure service excellence.


Guest Experience

• Ensure the highest level of guest satisfaction through proactive service, problem resolution, and personalized attention.

• Handle guest complaints and complex service recovery situations with professionalism and empathy.

• Monitor guest feedback channels (comment cards, review platforms, survey reports) and implement corrective action where needed.

• Lead by example in demonstrating exceptional guest service and brand values.

• Support implementation and follow-up of Guest Recognition and Loyalty Programs.

• Ensure VIP and special attention guests receive personalized and seamless service.


People Leadership

• Supervise, coach, and develop Front Desk team members to achieve performance and service goals.

• Conduct performance evaluations, provide feedback, and identify development opportunities for team members.

• Assist in recruitment, onboarding, and ongoing training programs for Front Office staff.

• Foster a positive and inclusive work culture that aligns with company values.

• Motivate staff through recognition, communication, and creating a supportive team environment.

• Enforce discipline, performance management, and employee relations procedures when required.


Business and Financial Results

• Support the Front Office Manager and Duty Manager in achieving financial and operational targets, including upselling, occupancy, and ADR goals.

• Monitor and control departmental expenses, payroll, and inventory.

• Ensure compliance with credit, cash handling, and audit procedures.

• Support the implementation of cost-effective operational solutions without compromising service quality.

• Contribute to revenue management initiatives through effective room control and upselling programs.


Communication & Coordination

• Maintain effective communication with other departments (Housekeeping, Engineering, Concierge, Security, and etc.) to ensure smooth operations and guest satisfaction.

• Participate in management and departmental meetings, contributing ideas for continuous improvement.

• Prepare and review daily reports, logs, and handover notes for management review.

• Act as a key liaison between the Front Desk team and senior management.


Safety, Security, and Compliance

• Ensure a safe working environment by enforcing health and safety standards.

• Report and document accidents, incidents, and maintenance issues promptly.

• Ensure confidentiality of guest information and adherence to data protection standards.

• Comply with loss prevention and property protection procedures.


Applied Knowledge & Specialist Skills

• Strong understanding of Front Office operations, systems, and service standards.

• Excellent problem-solving, conflict resolution, and decision-making skills.

• Ability to lead teams under pressure while maintaining a positive attitude.

• Deep knowledge of property management systems (PMS), POS systems, and related software.

• In-depth understanding of financial and operational KPIs relevant to Front Office operations.

• Fluent communication in both English and Korean; proficiency in additional languages is an advantage.

• Strong guest engagement and service recovery skills.


Education and Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.

• Minimum 8 years of experience in the hotel industry with at least 2–3 years in a supervisory or assistant manager role at the Front Office.

• Proven leadership ability with a track record of driving guest satisfaction and operational success.

• Excellent communication, interpersonal, and organizational skills.

• High level of professionalism, integrity, and attention to detail.

• Experience in luxury or resort environments is highly desirable.

• Proficiency in Japanese or Chinese will be given an advantage.



Other Requirements:

• Must be able to stand or walk for extended periods.

• Must be able to work flexible hours, including weekends, holidays, and overnight shifts as required.

• Ability to work under pressure in a fast-paced, guest-focused environment.

• Professional grooming and appearance in accordance with company standards

• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)


This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.


[상세 직무기술서 및 지원방법]

INSPIRE 공식채용페이지를 통해 직접 지원 및 지원 페이지 내 국영문 통합 이력서(word 또는 PDF ) 업로드하여 지원


[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*


[채용일정 및 참고사항]

~채용 시 마감(모집완료시 조기 마감될 수 있습니다)

*지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 자체 채용페이지를 통해 고지됩니다.*


[채용과정]

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)


[복리후생]

복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.


[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체 (헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.