Position : Assistant Director of F&B Service(12년 이상)

• 경력에 따라 담당 Oulets Assign 예정(Casino or Resort Outlets)

[HR Talk]

INSPIRE Entertainment Resort 의 F&B Service 부서에서 Resort내의 다양한 Outlet 들을 담당해주실 Assistant Director of F&B를 채용합니다. 경력 중 최소 12년 이상 호텔 내 다양한 분야 경력자 중, 최소 8년 이상 Leadership Role(Outlet 매니저 이상)을 경험해보신 분에 한하여 지원 가능합니다. 대규모 레스토랑 또는 복합 리조트, 5성급 럭셔리 호텔 출신 경력자는 우대합니다.

업무상 Global Communication이 빈번한 포지션으로 영어 또는 제2외국어(일본어 또는 중국어)로 소통할 경우가 있어 Fluent하지 않더라도 자신의 의견을 명확하고 자신 있게 소통하실 수 있는 분을 선호합니다. 자세한 사항은 아래의 Job Description을 참고해 주시기 바랍니다.

Position Summary:

The Assistant Director of Food & Beverage reports to the Director of Food & Beverage Service. He/She will be responsible to oversees multiful F&B Service outlets, daily resort service operations to guarantee that guests enjoy a consistently outstanding experience. He/she is responsible for all Casino or Non Gaming F&B Services, such as all outlets and bar operations, revenue management, safety & sanitation management, cost & expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to resort guests, associates, and visitors. He/she acts as a brand ambassador, providing leadership and strategic direction to all Casino or Non-Gaming F&B outlets.

The Assistant Director of Food & Beverage will be responsible for managing the Casino or Non-Gaming F&B’s outlets Front of the House (FOH) and overall resort targets to deliver an excellent guest experience and be required to manage between profitability and guest satisfaction measures.

Primary Duties & Responsibilities includes but not limited to:

BUSINESS IMPACT/RESULTS

• Support the Director of F&B Service(and AVP of Food & Beverage) in managing the department budget, applying management processes to proactively adjust cost performance considering revenue projections to manage profit.
• Create clear lines of budget responsibility and ensure budget holders are suitably trained to manage these responsibilities.
• Measure and maintain high operational standards on a daily basis taking appropriate action to rectify identified poor standards.
• Support the Director of F&B Service(and AVP of Food & Beverage) and resort to ensure INSPIRE Entertainment Resort offers relevant food & beverage offerings that are sold at the correct price to appeal to its visitor.
• Deliver guest satisfaction targets through exceptional unit standards, and maximum product availability and ensure the team genuinely exceed customer expectations. Actions and processes to be in place to ensure that the requirements and feedback of the guest are actively sought, taken on board, and acted upon.
• Deliver promotional plans to ensure sales are maximized through the F&B operations.
• Control and coordinate stock holding levels to ensure optimum use of working capital. Achieve specific stock levels, ensuring adequate monitoring procedures are in place.
• Implement systems for consistently measuring own performance against competitors.
• Perform shifts as required and as a Senior Department Manager at weekends to ensure that the daily operations are geared to meet the guest and employee needs.

COMMUNICATION

• Address any operational challenges within the Resort/Casino Food & Beverage department through commitment, drive, energy, and a positive approach.
• Demonstrate and promote INSPIRE core values to all colleagues.
• Drive sales and understand current consumer trends & demands.

DECISION-MAKING & AUTONOMY

• Responsibility for Resort/Casino F&B’s daily operations and the unit’s look and feel so that they are consistent with the brand standards.
• Adapt and apply relevant margin reporting tools and information to allow the areas to meet their margin percentage expectations, including regular stock-takes and suitable promotional techniques.
• Develop trading partnerships that can lead to consumer/trade promotional opportunities and facilitate meetings and introductions as appropriate.
• Ensure the Casino F&B department in conjunction with the clear and logical strategy, is updated annually and aligned with the INSPIRE Entertainment Resort brand and strategy.

Applied Knowledge & Specialist Skills

• Apply the latest industry standards to ensure the offerings we provide are appealing in the context of the external marketplace.
• Align the Resort & Casino F&B strategic plan and in conjunction with the teams, create a long-term development plan for the Casino F&B function, incorporating sales trends and expectations, customer feedback, and relevant financial return expectations.
• Work closely with the Director of F&B Service (AVP of F&B) to ensure all Resort/Casino F&B units are adhering to brand standards on signage and products.
• Oversee and support the management team with the delivery of specification manuals for every unit detailing exactly how each food and beverage offering should be presented to the guest, to ensure consistency and improve the speed of service.

MANAGING RESOURCES

• Develop the team through regular performance reviews, action planning, encouragement, and on-the-job coaching.
• Ensure employee development initiatives are in place and that these are regularly monitored.
• Ensure all employees in the department have objectives and appraisals completed annually.
• Drive customer service training instilling a best practice culture amongst employees ensuring employees are accountable for their actions.
• Ensure training programs result in sustained improvement in service and operational standards across all responsible outlets.
• Improve team satisfaction scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork, and working environment.

Minimum Education & Qualifications:

• Bachelor’s Degree in Hospitality or a related field.
• Minimum 12 years previous Head of Service Manager experience in a high volume, complex casino/hotel (Integrated Resort) environment or a recognized large-scale five-star luxury hotel.
• Minimum 12 years of upscale luxury hotel experience required.
• Proven leadership experience in pre-opening project management, critical path tasks, and hotel settings, with a passion to provide exemplary guest service.
• Must have previous experience in developing, implementing, and evaluating guest service standards.
• Excellent written and verbal communication skills.
• Excellent organizational skills, time management & multi-tasking skills.
• High level of knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Extensive knowledge of the property and local areas and destinations.
• Must possess a high level of maturity to deal with the most discriminating guest requests and requirements.
• Fluent English
• Fluent in Chinese (Mandarin and/or Cantonese)
• Japanese is plus.

Physical Demands and Work Environment:

• Familiar with the office work environment
• Must be able to walk or stand for extended periods of time.
• Must be able to work flexible hours including weekends, holidays, and late nights.
• Ability to work on his/her own feet for eight hours or more.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

[상세 직무기술서 및 지원방법]

INSPIRE 공식채용페이지를 통해 직접 지원 및 지원 페이지 내 국영문 통합 이력서(word 또는 PDF ) 업로드하여 지원

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

• 자격증, 학위 등 증빙 자료는 추후 요청 시 제출하게 됩니다.
• 이력서에 주민등록번호, 가족사항 등의 개인 정보를 기재하지 마시기 바랍니다.
• 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다 (추후 증빙 제출)
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소 될 수 있습니다.
• 타이틀과 내부 보상체계는 무관할 수 있으며, 담당업무 및 직급은 지원자의 경력과 경험 등을 종합적으로 평가 후 최종 합격 통지 전 채용담당자를 통해 커뮤니케이션 될 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*

[채용일정 및 참고사항]

~채용 시 마감(모집완료시 조기 마감될 수 있습니다)

*지원 후 30일 이내 서류전형 결과 미 통보시 서류 전형 탈락으로 간주되며, 최종 전형 결과는 전형 마감 후 자체 채용페이지를 통해 고지됩니다.*

[채용과정]

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)

[복리후생]

복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.

• 직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.

[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체 (헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.