Technical & Quality Leadership

• Lead and supervise CCS technicians to ensure high-quality repairs in line with LV standards
• Provide technical guidance and support complex repair cases

Operations & Standards

• Ensure consistent application of repair workflows and 5S standards in workshop areas
• Monitor productivity, workflow, and operational efficiency

Team Management

• Plan and allocate technician workload and manage team performance and development
• Support onboarding and skill development of technicians and apprentices

Coordination

• Collaborate with CCS functions, Repair Coordinator, and Central teams
• Provide technical input on repair feasibility and timelines

Experience

• Proven team leadership or people management experience (required)
• Leadership experience in operations environments such as logistics, production, repair/service, after-sales, or customer service
• Experience as a senior technician or in technical leadership within repair or leather craftsmanship is a plus

Skills

• Strong people management and team leadership capability
• Fluent English communication skills
• Ability to plan, prioritize, and coordinate team workload
• Understanding of quality standards and operational processes
• Experience in process improvement or operational efficiency initiatives preferred
• Workshop organization and 5S knowledge preferred

Personality

• Strong sense of ownership and quality mindset
• Hands-on leadership and coaching orientation
• Structured, disciplined, and solution-oriented approach
• Collaborative and communicative
• Strong willingness to learn repair skills and craftsmanship (savoir-faire)
• Ability to follow guidelines and quality standards with discipline
• Bright, positive attitude with good communication skills
• Team-oriented and able to contribute to a positive team environment
• Responsible and conscientious work ethic