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¿Ü±¹°è ¸íǰÀÇ·ù±â¾÷-Retail Trainer (´ë¸®~°úÀå±Þ)
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• Identify training needs for both corporate and retail staff, measure and evaluate training results as well as recommend changes to improve the training effectiveness
• Plan, budget, adapt, coordinate and deliver in-house 000 University training programs for all levels of staff such as onboarding orientation, company profile, customer service, selling techniques, product, operational, HR related trainings and train-the-trainers
• Provide product training including seasonal product and coordinate projects launch
• Map out yearly training plans and develop training programs (outsourced or inhouse) with Regional L&D Manager SEAPAC in agreement with Global Training
• Prepare and launch different projects based on the guideline from Global Training
• Recommend and inform Global Training team about changes for improvement of training materials and training tools
• Contact person for all training matters e.g. Online training, Mystery Shopping Program, Global Newsletter etc. Record and follow up on the online trainings completion within deadlines.
• Follow up regularly with the store management and retail employees to make sure that the guidelines (feedback, next step and action plans) are reinforce and known¡® how to apply¡¯ from the frontline.
• Produce timely and accurate reports to monitor training effectiveness and send to stakeholders
• Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to meet corporate standard
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• Min 4 years experience in Training in Retail or Consumer industry (preferably inluxury and lifestyle segment)
• Excellent command of spoken and written English
• Excellent communication, presentation and facilitation skills - ability to persuade Analytic Skill (Sales and KPI Analysis )
• Retail Oriented Mind to support the store
• Self motivated, proactive and independent
• Outgoing and pleasant personality to motivate and inspire people to adapt to deliver the Company vision
• Proficient in computer skills
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