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[´ã´ç¾÷¹«] • Execute product registration process in eCommerce site & 3rd party marketplaces in coordination with external agencies. • Be the lead person to plan and schedule product photo shooting in Korea in conjunction with ROA eCommerce team. • Work with the translating agency to translate product copies from ROA eCommerce team. • Responsible for upload of product copy and photography for product detail pages. • Perform QA checks on product details and imagery prior to go-live. • Responsible for timely product launches in accordance with product launch dates. (Close partnership with ROA DTC Buying/Allocation team). • Optimize browse grid performance through sequencing products. • Coordinate & develop eCommerce content creation (product photo, banners) with the vendors & relevant teams for eCommerce site & 3rd party marketplaces. • Execute banner upload cycle following seasonal GTM plan for eCommerce site & 3rd party marketplaces. • Handle customer service-related issues working with external CS vendor. (customer inquiries, inclusive of deliveries, CS returns, defects..etc) • Manage weekly fulfillment forecast to ops team for 3PL labor allocation. • Track the best sellers and overall eCommerce inventory level to communicate inventory replenishment needs to ROA DTC Allocation team. • Check and confirm payment deposits for eCommerce site and 3rd party marketplaces on weekly basis. • Support eCommerce executives to develop/improve site UX/UI. • Support eCommerce team as needed through operations management.
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